If you are not
satisfied with your bear, you may return it for a
complete refund minus shipping and handling.
We do ask that you
notify us within 7 days of receipt and ship the item
back within 10 days of receipt.
We also ask that
the bear be returned with any and all original
packaging and tags, certificates, etc.
after 10 days may be subject to a 25% restocking fee
and issued store credit only.
Any improperly packaged or noninsured
packages will be returned to sender. Items that show signs of wear or
have been altered or damaged in any way cannot be accepted for return.
Items returned to us damaged or after more than 15 days will receive
neither refund nor store credit.
Please notify us
if an item arrives damaged in transit. All bears
are inspected before shipping and leave here in mint
They should arrive
in mint condition. If there is damage please
notify us immediately and we will file a claim with
the shipping company.